Tile FAQ – Tile Factory Outlet NZ
Everything you need to know about choosing, installing, and maintaining tiles for your home or business.
What types of tiles are available?
We stock ceramic, porcelain, natural stone, mosaic, subway, and decorative tiles.
What is the difference between ceramic and porcelain tiles?
Porcelain tiles are denser, more durable, and water-resistant. Ceramic tiles are lighter, easier to cut, and perfect for walls and indoor areas.
Can I use natural stone tiles outdoors?
Yes, but ensure the stone is suitable for exterior use and is sealed to protect against moisture and weather damage.
Are these tiles suitable for high-traffic areas?
Porcelain and certain natural stones are ideal for high-traffic areas due to their durability and resistance to wear.
Which tiles are best for walls vs floors?
Ceramic, porcelain, and mosaics work well on walls, while porcelain and natural stone are popular for floors due to their strength.
Can I mix different types of tiles in one room?
Yes, but consider thickness and finish differences to ensure a level, professional look.
What tile sizes do you stock?
We stock tiles ranging from small mosaics to large-format tiles such as 600x1200mm and beyond.
How do I calculate how many tiles I need?
Measure the area (length × width) to get square metres and add 10–15% extra for cuts, waste, and breakages.
Can I create patterns like herringbone or diagonal layouts?
Yes. Plan carefully and allow extra tiles for pattern matching and cuts.
How many extra tiles should I buy for cuts and breakage?
Add 10–15% extra for standard layouts; up to 20% for large-format or complex patterns.
Can large-format tiles make a small space look bigger?
Yes, they reduce grout lines and create a sense of openness.
Can I cut tiles to fit odd corners?
Yes, using a tile cutter, wet saw, or angle grinder depending on the tile type.
Can I lay tiles myself, or do I need a professional?
DIY is possible for small projects, but professional installation is recommended for large areas or natural stone for best results.
What type of adhesive should I use?
Porcelain requires C2 or C2S1 adhesive, natural stone needs white adhesive, and cork requires dedicated cork adhesive.
Can I tile over existing tiles?
Yes, if the existing tiles are well-bonded and level. Use a primer and suitable tile adhesive.
Do I need a waterproofing membrane in bathrooms?
Yes. Bathrooms, showers, and wet areas must be waterproofed according to NZ building standards before tiling.
How long should tile adhesive dry before grouting?
Most adhesives dry within 12–24 hours; fast-set adhesives may cure faster. Always check the product label.
How do I level tiles to avoid uneven surfaces?
Use spacers, tile levelling systems, and a spirit level to ensure a flat, even surface during installation.
What type of grout should I use?
Sanded grout for wide joints, unsanded for narrow joints, and epoxy grout for waterproof, stain-resistant applications.
Do I need to seal grout or tiles?
Natural stone and cement-based grout should be sealed. Glazed porcelain and ceramic tiles generally do not require sealing.
How do I choose grout colour?
Choose a colour that complements your tiles. Light grout highlights patterns; dark grout hides stains and dirt.
Can grout stain tiles?
Yes, unsealed grout can leave residue or stain porous tiles. Always clean immediately and seal if necessary.
How do I clean and maintain grout?
Use pH-neutral cleaners, avoid harsh chemicals, and reseal grout periodically to prevent staining and moisture penetration. We recommend Grout Clean Pro+ which is available instore and on our website.
Are tiles scratch-resistant or chip-resistant?
Porcelain and quality natural stone are highly resistant. Avoid dragging heavy furniture to minimise risk.
Are tiles waterproof or water-resistant?
Porcelain and ceramic tiles are water-resistant; natural stone should be sealed to prevent moisture penetration.
How do I clean tiles without damaging them?
Use mild, pH-neutral cleaners and avoid abrasive pads or acidic chemicals on stone. We have a range of cleaners and problem solvers instore and on our website. Speak to our team to find the right one for you.
Do tiles need resealing over time?
Natural stone and cement-based grout require resealing periodically to maintain protection and appearance.
Can tiles withstand heavy furniture or equipment?
Porcelain and stone tiles can handle heavy loads, but protective pads under furniture are recommended.
Can I use tiles around pools or patios?
Yes, but ensure tiles are slip-resistant, frost-proof, and suitable for outdoor conditions.
Which tiles are suitable for underfloor heating?
Porcelain and ceramic tiles work best with underfloor heating due to their heat conductivity.
Are certain tiles slip-resistant?
Yes, check the tile rating (R11/P4+) for wet areas and outdoor applications.
Can tiles handle frost or extreme weather conditions?
Porcelain tiles are frost-resistant. Natural stone should be sealed and suitable for exterior use.
Why are your tiles discounted?
We offer clearance prices on end-of-line and overstock tiles to keep costs low for customers.
Can I return tiles if I buy the wrong amount?
As we are a clearance store and all our tiles are end of lines, we do not accept returns of any unused or unopened tiles.
Do you offer trade pricing or bulk discounts?
Yes, we offer competitive trade pricing on tiles, adhesives, grouts, and accessories.
How often do you restock tiles?
Our clearance tiles are limited; once sold out, they are not restocked.
What tools do I need to install tiles?
Common tools include tile cutters, spacers, notched trowels, buckets, sponges, tile trims, and levelling systems.
Do you sell adhesives, grouts, tile trims, and spacers?
Yes, we stock a full range of tiling supplies from Mapei, Ardex, Davco and other supplies so we can meet all your tiling needs.
Can I buy smaller quantities for DIY projects?
Yes, select items are available for DIY quantities as well as trade packs.
Have a question you want answered?
Chat with one of our friendly team and we'll help you find the answer.
